FAQ's

Payments

Q1: What payment options can I use?

You can use most credit and debit cards. We accept Visa, Mastercard, American Express, Diners Club, and Discover. We also accept Apple Pay, Shop Pay and Google Pay

Q2: Do you accept PayPal?

We do not offer this option at the moment . However, other secure methods such as Apple Pay and Shop Pay are also available.

Q3: Can I pay in installments?

We do not offer this option at the moment. (However, you may be able to do so by using Shop Pay).

Q4: Can I pay via bank transfer?

Yes! Please contact support@amebba.com to get the details for a bank transfer.

Q5: Can I pay with cash over delivery?

We do not accept cash over delivery at the moment.

Order

Q1: What happens after I place my order?

Once you've placed your order, you'll receive an email confirmation with the order number. If you do not receive it within 24hrs, please, contact support@amebba.com  for more information

Q2: I added an item by mistake, can I modify my order?

If you wish to modify your order, please fulfill the following form: "MODIFY YOUR ORDER"  and Customer Support will help you.

Q3: Can I cancel my order?

If you wish to cancel your order, please contact support@amebba.com  at your earliest convenience. If your order hasn’t been dispatched yet, you can ask for its cancellation and we will proceed with an early refund. However, if your order has already been dispatched, you will be able to start a return process once the package is delivered. 

 

*Please check our refund policy here: "REFUND POLICY"

Q4: I ordered multiple items, but have not received them all. What should I do?

If your order is incomplete, please contact support@amebba.com  stating your order number and including a picture showing all the items you received.

Q5: I received a damaged item. What should I do?

If you received a damaged item, please contact support@amebba.com within 48 hours of delivery, including a picture/video of the broken item.

Q6: I received a defective item. What should I do?

If you received a defective item, please contact support@amebba.com  including your order number, a description of the defectiveness and a short video showing the malfunction. *Please notice that our warranty lasts for 60 days from the delivery of the package.

Q7: Can I return my order?

In the event that you are not happy with the item, you may take advantage of our 60-day money-back guarantee and contact support@amebba.com to ask for a return. 

 

*To be eligible for a return, your item must be in excellent condition, with the original package and all pieces included.

Shipping

Q1: How long does shipping take?

Shipping times depend on where you are ordering from. You will find them in our Shipping Policy: "SHIPPING POLICY"

Q2: How much does shipping cost?

Shipping costs depend on where you are ordering from. You will find them in our Shipping Policy: "SHIPPING POLICY"

Q3: How can I track my order?

You will see the most recent update of your order on our tracking page: "TRACK YOUR ORDER"

Q4: Where can I see the tracking number?

Once we finish the fulfillment process, we send the tracking number via email. 

 

*If you do not receive it within 3 days since you place your order, please contact support@amebba.com

Q5: Why doesn’t my tracking code give me any information?

If it has been 5 days since the order was made, the tracking may not be updated because the package is being processed or shipped. If more than 7 days have passed, please contact us at support@amebba.com for more information.

Q6: I need to change the shipping information. How can I do this?

If you placed an order and you need to change the shipping information, please complete the following form: "MODIFY YOUR ORDER"  (including the correct shipping address) and our Customer Support team will help you.

Q7: I haven’t received my order. What should I do?

If you do not receive your order in the estimated time, please check the tracking status — it may be near its destination. Otherwise, contact us at support@amebba.com 

 

*You will find our shipping policy here: "SHIPPING POLICY"

Q8: My order appears as delivered but I did not receive it.

If your order appears as delivered but you did not receive it, proceed as follows: 

1- Check your mailbox and ask your neighbors if they noticed any package. 

2- Contact your nearest post office to inquire about your package. 

3- Contact support@amebba.com  for more help.

Q9. Is shipping really FREE?

Yes, shipping is Free Worldwide on most items.

Coupons and discounts

Q1: What are Coupons and Discount Codes?

Coupons and Discount Codes are promotional codes offered by Amebba, which can be redeemed for discounts on purchases.

Q2: How do I use a Coupon or Discount Code?

To use a Coupon or Discount Code, simply enter the code during checkout, before making payment. The discount will be applied to the total order amount.

Q3: Are Coupons and Discount Codes applicable to all products?

Coupons and Discount Codes may have restrictions on which products they can be used for, or a minimum purchase value required to redeem the discount.

Q4: Why doesn't my Coupon or Discount Code work?

Coupons and Discount Codes may not work if they have already expired, have been redeemed to their maximum usage limit, or do not meet the requirements (such as a minimum purchase value) for redemption.

Q5. If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts

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